Resorts en Ruanda

"Food was awesome, staff was very nice and pleasant, pool clean"

Short and narrow beds, especially in rooms with separate beds

"Breakfast, lunch and dinner was fantastic. Staff was courteuous."

The hotel can definitely do with some upgrades.

"Did not go the restaurant - went to the coffee bar which was excellent"

The buffet restaurant for an evening meal was not open so there were limited options on site

"EVERYTHING!! The room was exceptional. One of the best we’ve stayed in. Everything was oversized and just perfect. Really big room and comfy. The whole venue was perfect. Staff were super helpful and went over and above."

Nothing.

"Staff were great, Facilities were great, Room clean & a good size, Food very good, The grounds really well maintained."

Our room was cold, Maintenance came to sort it out but he didn't really know much about the thermostat, said he sorted it and it won't take long to heat uo, but never did, wasn't ideal with a little baby, said baby was asleep by time we realised it wasn't heating up. A small blemish on what was otherwise a really nice stay.

"Very clean, excellent services. Polite and helpful staff"

Nothing

"Amazing reception staff , wonderful cleaning staff"

Outdated bathrooms , needs to be renovated .

"Huge, beautiful and clean room (better than the photos), so many things to do (game room, animation, water park) beautiful landscape and views. Especially loved the forest next to the beach."

The water in the swimming pools/water slides was a little bit too cold

"From arriving up to leaving, it was perfect! The rooms are comfortable and clean. Stuff is always doing the best service, from the reception over the cleaning staff to the restaurant! Even there was a animation for kids at the pool what our son really enjoyed. The Chef cooking delicious meals and sharing some special tip to make your food better! The waiters have done always a great job , Jonathan was always having some jokes to made us laugh. Cleaning staff always was respecting your privacy and when told them come back at time they was at the point! At the point a perfect stay what I can just recommend."

Aucun.

"Amazing reception staff , wonderful cleaning staff"

Outdated bathrooms , needs to be renovated .

"The stay at Scrub Island was amazing. The hotel is super comfortable, the bed was great, and the rooms are big and clean. The employees were super helpful.l, especially the manager, Raj, willing to walk the extra mile to help us."

Nothing. It was all great.

"Perfect location, Friendly staff and great facilities."

Aucun.

"Wonderful little resort in a tropical garden, spacious room, very friendly staff"

The resort is not in walking distance to San Ignacio. You need a car (and worse a parking spot) to go there. This makes you dependent on the hotel‘s facilities and restaurant. Be aware that the breakfast included only means a small selection of breakfast choices. Whenever you want something extra eg eggs you pay extra! You pay a 10% „service charge“ on everything, even on the organization of tours, which is quite a ripoff. I did some activities organized by the hotel. These tours (especially the mayan cooking class) are real good, however as a single I had to pay for two people (minus a small discount). Moreover, tax & „service charge“ were added to the net prices mentioned in the flyer. Taken together this makes these tours unacceptably expensive.

"Great snorkelling around the over water bungalows, lots of turtles feeding on the seagrass. Beautiful location, so relaxing. Beach access bungalows are very nice, newly renovated, comfy bed. Pool was awesome. Appreciated the sea bird conservation in the island. I actually loved the sounds of the Puffin de Pacifique birds at night - I thought it was a child crying at first lol… bungalows have earplugs, luckily! Complimentary buffet breakfast was good. Got a generous late check out, service was really good from the boat to the front desk to the restaurant and bar. Everyone speaks a very high level of English, not sure where the negative comments about staff come from - they were the best I experienced in NC by far."

It’s an expensive buffet dinner (around $80aud) but the choices were really good, esp the fresh seafood and all the desserts. It’s just not worth it if you don’t eat huge dinners. Order à la carte options instead, but nice to try the buffet just once. Consider BYO noodles and alcohol if you want to save money, buying food and drinks from the restaurant and bar adds up quick. Would have been good to be able to lock/unlock the back beach access door from outside with a key.

"Kids day care free,wide variety of food,staff was excellent and the environment is great"

Some of the restaurants were too far apart

"Las piscinas.las tinajas,el lugar muy lindo Aunq sería bueno q cuando uno llegue al hotel le entregarán un folleto q tanto tienes derecho en el hotel y q tanto hay para disfrutar Es muy grande y uno no conoce todo"

La cama se movía se movía mucho y se corría del lugar muy incómodo de verdad El tv nunca funcionó Llamamos a recepción y nunca contestaron Mucha gente en recepción ala hora de la entrada

"Ubicación Instalaciones La habitación Los restaurantes Las cenas temáticas La vista al mar La atención del personal En una palabra TODO Desde luego me volvería a hospedar en este hotel"

Aucun.

"Every thing Great reception staff prob best youl find ."

Man cooking piza smoking in the kitchen area where pizza is cooked not healthy .

"Everything was great. Very beautiful, good breakfast."

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"Our suite came with a hot tub on the balcony. It was beautiful view and the rooms were super comfortable. The suite also came with a glass of wine and complimentary breakfast buffet the next day. It was very pleasant and nice. We enjoyed our stay."

Nothing, it was very pleasant.

"eu amei todo o lugar, a equipe é extraordinária, o ambiente, o café da manhã... tudo muito perfeito ! Me senti acolhida e muito em paz, voltarei mais vezes com toda certeza !!"

Aucun.

"Nice and modern hotel in country club style. Very professional and helpful staff. The room was clean and comfortable. Great option when travelling with car - plenty of parking space."

Breakfast selection was mediocre. Some small spa or sauna area would create extra value.

"Magic Reef is a beautiful resort, very relaxing. The bungalows are well equipped and the bed was very comfortable. It was also great to have our own comfortable lounge chairs on the deck to take in the views out over the reef, watching the waves crashing and the sun setting which was all simply breathtaking. There are a few really good restaurants within walking distance down the beach, making it a perfect spot for a relaxing time. We hired a car for a couple of days to explore around the island, enjoy some beach swimming, snorkeling and to eat at some different restaurants. The pool was great, lovely temperature and depth. Our hosts and all the staff were friendly, helpful and we enjoyed talking with them. Thanks for the beautiful platter in the fridge, the beers, juice etc which was so appreciated. We would highly recommend Magic Reef if you like a small boutique resort."

Nothing!

"El tamaño de la habitación, muy espaciosa, muy cómoda, buena distribución."

El desayuno es casi siempre lo mismo, es la 3ra vez que visito el hotel y es el mismo buffet...cambian algunas cositas, pero m me parece algo caro para lo que ofrecen y no hablo de la calidad sino en la variedad o en la oferta. Otro punto, las actividades en la playa casi siempre están saturadas, no hay cupos disponibles.

"The location is ideal for a first-time traveler to Kokopo it is right in the center of the city. Staff is friendly and helpful. The food is good, and the restaurant well located for a good view to the now quiet volcano in Rabaul and the Duke of York islands during the day."

Aucun.

"The location is the best. Easy access when arriving at Lac Rose. Most activities are located right in front of the hotel (horse/camel riding, quad rental to ride in the sand dunes, etc). The hotel is literally on the lake, with the terrasse and dining area built over the water."

Some items on the menu tasted like they were not fresh. The AC in the room was a bit underperforming and noisy. The lock on the glass door going to the balcony was broken and could not be locked.

"The staff were honestly so thoughtful and genuinely kind."

Aucun.

"Did not go the restaurant - went to the coffee bar which was excellent"

The buffet restaurant for an evening meal was not open so there were limited options on site

"We liked the city/village where the hotel was in. We liked the pool and the fact that we had it for ourselves. the breakfast was great, staff was really nice."

Aucun.

"Service Lots of water activities available Clean and comfortable"

Aucun.

"The staff was courteous and very helpful, they are very attentive and help us alot, more that i was expecting."

The food was somewhat repetitive and sometimes bland.

"Huge, beautiful and clean room (better than the photos), so many things to do (game room, animation, water park) beautiful landscape and views. Especially loved the forest next to the beach."

The water in the swimming pools/water slides was a little bit too cold

"Location, food, stuff, service, quiet place. Evening was great highly recommend 😎🤙🏻"

Aucun.

"One of the most peaceful and scenic beautiful resorts I’ve ever stayed in. I’ll miss this place."

Couldn’t find any ramp which could be wheel chair friendly. A ramp could be introduced for ease of moving luggage’s and for elderly people.

"It is a great place to travel with kids, as everybody have lots of activities to enjoy in the same place, allowing you to have nice family time."

Aucun.

"Great place. Very cordial staff. Excellent breakfast and massage. Les Tapas sont délicieux."

Swimming,impossible, as almost everywhere on the island the water is too shallow and sea urchins.

"The location is the best. Easy access when arriving at Lac Rose. Most activities are located right in front of the hotel (horse/camel riding, quad rental to ride in the sand dunes, etc). The hotel is literally on the lake, with the terrasse and dining area built over the water."

Some items on the menu tasted like they were not fresh. The AC in the room was a bit underperforming and noisy. The lock on the glass door going to the balcony was broken and could not be locked.

"Excellent place, we knew already and came back! Spacious, modern installations, great big pool area, good service and attention. Good restaurant. Great views to the sunset, excellent for a cople of sundowners."

Aucun.

"The stay at Scrub Island was amazing. The hotel is super comfortable, the bed was great, and the rooms are big and clean. The employees were super helpful.l, especially the manager, Raj, willing to walk the extra mile to help us."

Nothing. It was all great.

"El tamaño de la habitación, muy espaciosa, muy cómoda, buena distribución."

El desayuno es casi siempre lo mismo, es la 3ra vez que visito el hotel y es el mismo buffet...cambian algunas cositas, pero m me parece algo caro para lo que ofrecen y no hablo de la calidad sino en la variedad o en la oferta. Otro punto, las actividades en la playa casi siempre están saturadas, no hay cupos disponibles.

"Facilities and Location were good. Concierge team always helping with luggage and always opening the door for me. Housekeeping very friendly, always smiling and saying Hi. Late check- out was nice."

Front desk could be more friendly. Feel they were always very busy.

"Magic Reef is a beautiful resort, very relaxing. The bungalows are well equipped and the bed was very comfortable. It was also great to have our own comfortable lounge chairs on the deck to take in the views out over the reef, watching the waves crashing and the sun setting which was all simply breathtaking. There are a few really good restaurants within walking distance down the beach, making it a perfect spot for a relaxing time. We hired a car for a couple of days to explore around the island, enjoy some beach swimming, snorkeling and to eat at some different restaurants. The pool was great, lovely temperature and depth. Our hosts and all the staff were friendly, helpful and we enjoyed talking with them. Thanks for the beautiful platter in the fridge, the beers, juice etc which was so appreciated. We would highly recommend Magic Reef if you like a small boutique resort."

Nothing!

"We have been stuck in the hotel for the last few days since all airspace in the Middle East shut down. The staff have been unfailingly courteous and helpful. Service has been excellent. Thank you!"

Aucun.

"Very good food and excellent wine. Lovely setting."

Staff were quite formal but very good.

"The hotel was exceptional from arriving to leaving. The little touches make it extra special like free mini bar, little gifts in your room every evening, water hampers on the beach. The beach is amazing, all rooms have perfect views. Staff are very attentive. Breakfast has the best choices, one of the best I have had. Michelin star restaurant is fabulous would definitely recommend."

Rooms very expensive but definitely worth a visit