"Todo siempre limpio, la amabilidad del personal excelente, muy serviciales y todo lo que necesitamos siempre hubo como respuesta un sí a todos! Excelente por eso, cero complicaciones"

"Aucun."

"Está bonito y tiene vista linda en el área del restaurante la comida rica pero la verdad un poco rústica la habitación que da al jardin"

"Prendían el sauna y se llenaba de humo el ambiente y la habitación y los colchones viejos"

"El jacuzzi y que estuviera rodeado de tanta naturaleza, además de la decoración del lugar."

"Le falta señalización e iluminación para los senderos"

"We loved it so much we changed our plans so we could stay another day. The views are spectacular and it is set in a lush tropical garden. The staff are lovely, so friendly and helpful. It is just the most idyllic place to base yourself for exploring the lake. We wished we could have stayed even longer."

"Just to note, there are only 4 sun beds by the pool and they get snapped up quickly in the afternoon. They could ideally do with some more."

"The hotel is beautiful and comfortable. The location and view are amazing."

"The beds are uncomfortable and the service is slow."

"Lovely hotel with an amazing garden. We stayed in the jungle suite which was new and very comfortable (great bed) with beautiful views of the jungle. The restaurant was very nice with amazing views of the lake. We also really enjoyed the quetzal tour with bird expert Diego. The rest of the staff was also very helpful."

"Could expand on confortable seating locations to lounge specially for rooms without a terrace."

"The property is built in a stunning garden right on Lake Atitlan. It has a gorgeous pool, hot tub and sauna. The views are breathtaking and starting your day with coffee as the sun rises over the hills is an experience you will never forget"

"Nothing not to like"

"The jungle suite was the best hotel room I've ever stayed in. It was phenomenal, at night time the outside garden was lit up and it was magical. The room was faultlessly clean, it felt brand new. The bed was very comfortable. The gardens were lovely, with a great view over the lake. The food in the restaurant is really good and reasonably priced. The staff were all very attentive and friendly and gave us lots of useful information. You can get a private boat to and from the hotel which reception can organise, the price was the same price being offered elsewhere for a private boat. It is walking distance from the town and there are some little shops nearby. WiFi was good throughout the hotel. I will definitely be staying here again on my next visit to Guatemala!"

"We decided we didn't want to get a private boat, so we had to get a lancha from Panajachel to San pedro, then a tuk tuk to a different dock in San pedro, then a lancha to Santiago and a tuk tuk from there to hotel Bambu, which was quite a hassle with all our luggage. Getting back to Panajachel was easier as there was a direct lancha from Santiago. It was all totally worth it though just for this hotel (I don't think I would take a trip to Santiago if it wasn't for this hotel). You do have to book a slot to use the jacuzzi area which we weren't aware of, and on one of the days there wasn't enough beds/seats around the pool for everyone to sit on."

"Here's one of my best hotels in life. Cuisine, drink, food, nature surrounding hotel, and hospitality - all excellent. Very easy to catch tuktuk on the street nearby, so good access to the center of town. Wifi is very well connected in public space. Food eaten here is more than excellent and reasonbly priced. It was my 3rd visit, and I'll def come back here next time. I'm already missing this hotel!"

"Around pool (and my room next to pool), wifi was sometimes a bit too weak or lost."

"The staff and service was phenomenal. The location is amazing and the room and property were beautiful!"

"The dinner food isnt the best we had on the trip and could be better, but breakfast was pretty good!"